What is your cancellation policy?

We require a minimum of 24 business-hours cancellation notice prior to any scheduled appointment. Please be mindful of our business hours (clinic hours here). We do our best to help you avoid cancellation fees by using an email reminder system, but please understand that remembering your appointment is your responsibility. Our cancellation policy states that if a patient does not call to cancel or reschedule within 24 business-hours, or “No-shows” to their appointment the charge will be 50% of the cost of that appointment.

Do you accept insurance?

We do not take insurance cards or bill insurance in our office. At your request, we will provide you with a “Superbill” after your visit for you to submit to your insurance company for reimbursement.

How are ND’s different from MD’s?

That’s a great question! Click here for a thorough answer.

What is a Vitalistic Naturopathic Doctor?

That's a great question! Click here for a thorough answer.

Can I receive Naturopathic care and Conventional care at the same time?

Yes, Naturopathy works in conjunction with conventional medical care as it often helps improve the results & reduce side-effects of conventional treatment. If you are taking medications, we will work with your conventional doctor to decrease dosage over the course of your treatment.

How are Naturopaths accredited?

Naturopathic medicine has an independent accrediting agency, the Council on Naturopathic Medical Education (CNME), which is the recognized authority for establishing & maintaining educational standards for the profession. The Naturopathic Physicians Licensing Examination (NPLEX) has been established, which is used in all of the states which currently offer licensure. NDs practice as primary care general practitioners, with the ability to perform physical exams, order laboratory tests, & diagnose & treat medical conditions.

Do you make your own herbal tinctures?

All of our tinctures are curated in-house & tailored to each patient’s unique symptom picture. Our herbal tinctures are produced by Professional Formulas, an exclusively organic & wildcrafted medical-grade, practitioner-only herbal, homeopathic, & supplement purveyor located in Lake Oswego, Oregon.

Do you carry supplements? How much can I expect to spend on supplements?

We do stock a limited supply of commonly prescribed supplements in our medicinary, and during the course of your care we may make supplemental recommendations based on your unique presentation. Purchase is always at the discretion of the patient. The doctors will prioritize recommendations so you can choose what works best for you & your budget. Depending on your condition & findings, prices can range anywhere from $40-$200/mo. You have the option to purchase a number of these supplements at our clinic or through our online dispensary, Fullscript, which carries a more complete assortment of the recommendations we may make. Fullscript is open 24 hours a day, 7 days a week for your convenience & carries any of the products we don’t have on hand. You are always welcome to swing by & pick up your supplemental refills at our clinic, or for a nominal shipping fee we are also happy to ship supplements to you directly. Payment for supplements is due at the time of service, prior to pick up, or before shipping, whichever applies. Supplements are nonrefundable unless they are unopened & returned within 7 days of purchase. For refills of supplements, we request a 24-hour notice. Shipping times may vary depending on location & are always shipped USPS priority mail.

Can I safely take herbs and supplements if I’m on prescription medications?

Yes. Although there are many interactions between herbs, supplements, & medications, Naturopathic Doctors are specifically trained to understand & avoid any adverse reactions. We carefully review your medical history & all of the medications you are taking before creating a safe & effective treatment plan for you.

What payment methods do you accept?

We accept cash & all major credit cards for office visits, phone consults, & supplemental purchases. Payments are due in full at the time of service &/or purchase.

Do you offer any additional free resources?

As a patient, you will gain free access to handouts & recipes via our website, found under, “Resources”. Additionally, we offer many free community events which can all be found on our website under, “Connect”. Educating & giving back to our community is one of our foundational values.

What conditions do you treat?

At Matrix Wellness we are equipped to provide professional medical guidance, in combination with natural therapies, to benefit every individual that walks through our door. From general wellness exams & improving peak performance to chronic dis-ease, pain, & even cancer, we are able to offer an array of recommendations that engage every patient in their own healing process. We begin by improving digestive performance through dietary evaluation & counseling, allowing the body to avoid foods that pose as obstacles to its proper function & to efficiently utilize the nutritive value of the foods that are good for you. This in turn lends itself to an overall enhanced function & regeneration in every other system of the body, leading to recovery, lasting health, & the ability to do the things that make life worth living. We offer every patient the support to heal from the inside out in body, mind, & spirit, to rediscover themselves, & reimagine health.

What should I expect from my New Patient appointment?

New Patient Naturopathic & Ayurvedic appointments are conducted in two 1.5 hour visits: Your Initial Intake appointment & an Initial Follow-Up or “Plan” appointment.

During your Initial 1.5 hour Naturopathic Intake visit you should come prepared to discuss a thorough health history with your Doctor & specifically the events that have led to your present condition. In addition, New Patients always receive a comprehensive Vitalistic Physical Exam to assess every aspect of their wellbeing. We begin with a Food Intolerance Evaluation & Urinary Indican Test to analyze digestive function. All of our doctors also perform a General Vitality Assessment & an Endocardiograph (Heart Sound Analysis) on each valve of your heart to appreciate the condition & strength of your vital force & any nutritional deficiencies that may exist. Finally, Chapman Reflex point appraisal to assess organ function, an Iridology exam (Iris study) to confirm physical, mental, & emotional irritations &/or weaknesses, & Deep Tendon Reflex & Calcium Status tests are included with Dr. Andersen’s visits. The Initial 1.5 hour Naturopathic Follow-Up visit is necessary to review results from the Physical Exams mentioned above, deliver your comprehensive treatment plan, & answer any questions you may have concerning our recommendations & their intended actions.

During your Initial 1.5 hour Ayurvedic Intake visit you should come prepared to discuss a thorough health history with your Doctor & specifically the events that have led to your present condition. In addition, New Patients always receive a comprehensive Ayurvedic Physical Exam to assess every aspect of their physical, mental, emotional, & spiritual wellbeing. We perform both the Ayurvedic Pulse & Tongue Diagnosis to compare with your personal experience gathered during the Intake, as well as our Constitutional & Current State Questionnaire results, allowing us the insight necessary to fully appreciate & synthesize your unique situation. The Initial 1.5 hour Ayurvedic Follow-Up visit is necessary to review the results from your Intake, Physical Exams, & Questionnaire responses, provide a complete & corresponding Ayurvedic treatment plan, & answer any questions you may have concerning our recommendations & their intended actions.

*If you opt for the Combination Naturopathic & Ayurvedic appointment, the Physical Exams included in both types of visits are combined into the Initial 1.5 hour Intake. Then, you will be scheduled for two 1.5 hour Follow-Up appointments, either separate or back-to-back (ie. one 3 hour visit), to discuss the results from your Naturopathic & Ayurvedic evaluations, respectively.

What type of analyses do you do? Are the analyses covered in the initial visit costs?

All Analyses are included in the cost of your respective visit.

Initial Naturopathic Visit Analyses:

1. Food Intolerance Evaluation
2. Endocardiograph (Heart Sound Analysis)
3. General Vitality Assessment
4. Urinary Indican (Digestive function appraisal)
5. *Iridology (Iris Exam)
6. *Chapman Reflex testing
7. *Deep Tendon Reflex testing
8. *Calcium Status testing

Initial Ayurvedic Visit Analyses:

1. Pulse Diagnosis
2. Tongue Diagnosis
3. Constitutional Questionnaire
4. Current State Questionnaire

*An asterisk denotes analyses performed only during visits with Dr. Andersen.

What if I need lab work done?

Your Naturopathic Doctors are able to order & interpret any lab work you may require. They have partnered with a number of local labs to ensure the best rates possible for you. Our doctors are able to order standard blood panels, as well as more advanced labs like adrenal health (cortisol testing), female & male hormone levels, food sensitivity panels, neurotransmitter assessment, nutrient evaluations, IBS, SIBO & intestinal dysbiosis measurements, & heavy metal testing.

Why are the visits an hour and a half long?

Naturopathic medicine is built on the principles of treating the whole person & supporting every patient as a unique individual, rather than just silencing their symptomatic complaints. We find that lasting health is only obtained by addressing the underlying, fundamental cause of one’s dis-ease, & any other attempt to subdue or suppress the body’s actions (ie. symptoms) towards health always result in a loss of healing capacity & deeper seating of the essential imbalance that the body was trying to remedy & heal. In order for your doctor to determine the root cause of your specific situation, they must know the full story; oftentimes it can be the minor details of a person's life that bring about the most significant changes. Your doctor also strives to make appointments educational & personally-tailored to each patient's needs. Finally, we believe that it is indispensable for you to be involved in your own healing process, & the best way to accomplish this is to first cultivate an appreciation & understanding of the causes that have led to your particular situation, & second to provide a thorough explanation of the treatment plan's therapeutic action & intended outcome. This personalized, thorough approach provides an ample opportunity for you to tell your whole story, ask any questions that may arise, & be heard without feeling hurried in any way.

How often do I have to come in after the initial two visits?

Although there is no prescribed schedule for follow-up after the initial plan, people typically revisit within the following 1-2 months to assess effectiveness of the current treatment course & discuss any difficulties that have arisen in complying with the plan. It is customary for your Doctor to begin your first visit with a thorough physical assessment remove any obstacles to cure that exist in your diet, vitality, & weakened organ systems. Follow-up visits allow for more time to explore the mental, emotional, & even spiritual influences on your physical health, in the event some of your symptoms are not resolving. The schedule ranges for each person & is based on an individual's ability to integrate the recommendations made during the original appointments, their individual goals & needs, & their personal resources. This is something that you & your Doctor will discuss together & collaborate on.

How involved do I need to be in my treatment plan? What does doctor-patient collaboration mean?

At Matrix Wellness you are the core of your treatment plan. That is to say that you are the fulcrum or balance point from which all things depend on. If you choose to incorporate & integrate our dietary & lifestyle recommendations, & therapeutic interventions, you allow your body, mind, & spirit to integrate collectively as the therapist, restoring your entire being to a state of balance. We provide direction & guidance that empower you to take health & healing into your own hands.

When we talk about the doctor-patient relationship, it is a two-way street. We get to know you, your ups & downs, and specifically your unique situation. In this, we develop a personal understanding, or connection if you will, of the individual we are treating, and we’re able to recommend custom-tailored treatment plans to address your particular symptom picture. Then, when we follow-up, we are able to assess what seems to be working as well as where any further intervention may be necessary. Naturopathic Doctors are equipped with an extensive array of therapeutic offerings to address anything from physical to mental/emotional & even spiritual complaints, & we work together with you to handcraft recommendations that will fit into your unique lifestyle.

How long will it take before I see results?

Recovery depends on many factors such as your diagnosis, how long you've been sick, & the complexity of your case. Some people have a genetic predisposition that makes healing more difficult. Nutrient deficiencies, environmental toxicities, or a history of infections or pharmaceutical use are other obstacles that can prolong an individual’s rehabilitation time. Another important factor is your ability to commit to your treatment plan & make the necessary dietary & lifestyle changes to efficiently augment & support your individual supplemental & therapeutic recommendations. Many people notice immediate improvements in digestion, increased energy, decreased inflammation, & better sleep within weeks, all indicators that the body, mind & spirit are working collaboratively towards a state of health & wellness. Other symptoms can take longer to resolve. It is important to remember that your illness did not develop overnight & that real healing simply takes time. When we discuss your Initial Follow-Up Plan with you we’ll set realistic expectations for a treatment timeline.

Can you get me off my prescription medications?

In the State of Colorado, we cannot prescribe or de-prescribe any pharmaceutical prescription medications for our patients. As your health improves, you may require a smaller dose of your medications or be able to discontinue them altogether under the guidance of your prescribing physician. Some people may need to remain on their medications depending on their condition. With your permission, we will collaborate with your physician to manage your care & reach your personal health goals.

What do I need to do to prepare for a Hydro/Electro Therapy session?

Please come freshly-showered, fragrance-free, un-lotioned, without any make-up or metal jewelry, & in comfortable/loose clothing to your Hydrotherapy or Electrotherapy appointment. Additionally, it’s best not to have eaten a full two hours prior to your treatment session to avoid any digestive disturbance. Plan on the appointment lasting for about an hour, & an extra 10-20 minutes if there are any additional Electrotherapy treatments advised.

Why is your clinic fragrance-free?

Matrix Wellness maintains a hypo-allergenic environment for all of its patients, their guests, & our beloved staff to avoid any sensitivity reactions they may have. Our policy states that every patient & their guest(s) should arrive freshly showered, without any perfume, cologne, essential oil, scented deodorant/antiperspirant, smoke odors, or any scent other than their body’s on the day of their appointment. Matrix Wellness reserves the right to refuse service to anyone who presents in the clinic with scented products. Further, in the event that an appointment is canceled due to an infraction of this policy, there will be a No-Show fee charged to the card on file for 50% of the value of the canceled appointment.

Do you treat children?

In the state of Colorado, Naturopathic Doctors are allowed to treat all children over the age of 8. If the child is between 2-8 years of age, the following three criteria must first be met:

1. The form “Appendix 4 CCR 745-1-A - Naturopathic Doctor Disclosure Statement and Consent for Treatment” must be filled out.
2. The most recent immunizations schedule recommended by the Advisory Committee on Immunization Practices to the Centers for Disease Control and Prevention in the federal Department of Health and Human Services is provided to the parent or guardian with this form
3. The Naturopathic Doctor provides a release of information to the parent or guardian requesting permission to exchange information and enter into a collaborative relationship with the child's licensed pediatric health care provider, if the child has one.

If the child is less than 2 years of age, the following four criteria must first be met:

1. The form “Appendix 4 CCR 745-1-A - Naturopathic Doctor Disclosure Statement and Consent for Treatment” must be filled out.
2. The most recent immunizations schedule recommended by the Advisory Committee on Immunization Practices to the Centers for Disease Control and Prevention in the federal Department of Health and Human Services is provided to the parent or guardian with this form
3. The Naturopathic Doctor develops and executes a written collaborative agreement with a licensed physician who is a pediatrician or family physician
4. The Naturopathic Doctor provides a release of information to the parent or guardian requesting permission to exchange information and enter into a collaborative relationship with the child's licensed pediatric health care provider, if the child has one.